Episode 4

The customer service of some of Britain's biggest names is investigated in today's programme, with companies said to have the country's best and worst opening their doors to give the team an exclusive look at how they tackle complaints.

Plus, viewers' problems are resolved live in the studio, there's invaluable advice to ensure you're not left out of pocket, and the latest consumer stories are explored.

Presented by Angela Rippon, Gloria Hunniford, and Julia Somerville.