Episode 1

More and more of us are renting our homes. Now consumer champion Matt Allwright has laid down his microphone to join the ranks of Britain's housing officers. These men and women are the front line in the battle between landlords and tenants.

Matt Allwright doesn't just present the show - he's hit the books to become a trainee housing officer. Working shoulder-to-shoulder with his colleagues he learns on the job to search out bad landlords, tackle problem properties, deal with the consequences of nightmare neighbours and come to the rescue of tenants in need.

In this episode Matt tackles a landlord who may be putting his tenants' lives in danger and he inspects a ruined home, untouched since 1984. We meet a man who lost hope of his home being brought up to standard and stopped cleaning it and we find out what happens when people never take their bins out.