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Episode 18

Episode 18 of 20

Consumer series. Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears. With eight out of ten of us thought to have had an unwanted sales call in the last month, is there anything that can be done to stop them?

The team reveal a lucrative and all-too-plausible cold calling scam that has already targeted millions of people, and meet two men who took on the companies who just kept ringing, and wouldn't take no for an answer. Plus, the PPI companies who call out of the blue but do not always keep their promises.

45 minutes

PPI - How to Make a Claim Yourself

The mis-selling of Payment Protection Insurance (PPI) has become headline news in the last few years with millions of pounds being refunded to consumers from across the UK.

And as a result, what seems like no end of companies have sprung up offering to help you claim back money that you should never have paid in the first place.

BUT you can apply for a PPI refund yourselves, without paying any fees. And with many CMCs taking up to 30% of your refund it is worth doing it yourself.

Which? has made the process of reclaiming mis-sold PPI quick and easy by developing an online claim back tool and template letter that you can send to your bank or credit card provider.

Credits

RoleContributor
PresenterGloria Hunniford
PresenterAngela Rippon
PresenterJulia Somerville
Series ProducerLucy McLennan
Executive ProducerRob Unsworth
Executive ProducerCarla-Maria Lawson

Broadcast