Episode 2

A new phone system is causing chaos in the call centre at Smile5, the mail order catalogue company.

Eavesdrop on both sides of the bizarre, horrific and ludicrous phone calls when customers call in as events unfold with company staff.

Aleesha ..... Chizzy Akudolu
Bernie ..... Margaret-Cabourn Smith
Big Tony ..... Colin Hoult
Sailesh ..... Paul Sharma

Other characters played by the cast.

Written by James Kettle, Stephen Carlin, Andy Wolton, Colin Hoult, Madeleine Brettingham, Dale Shaw, Kevin Core, Rob Gilroy, Tom Neenan and Jon Hunter.

Script editors: James Kettle and Dan Tetsell

Producer: Tilusha Ghelani

First broadcast on BBC Radio 4 in 2011.