Episode 1

It's Sailesh's first day as team leader at Smile5.

This is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance.

And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK.

This is the world of The Headset Set.

Eavesdrop on both sides of the bizarre, horrific and ludicrous phone calls when customers call in as events unfold with company staff.

Aleesha ..... Chizzy Akudolu
Bernie ..... Margaret-Cabourn Smith
Big Tony ..... Colin Hoult
Sailesh ..... Paul Sharma
Various ..... Philip Fox

Other characters played by the cast.

Written by James Kettle, Stephen Carlin, Andy Wolton, Ben Partridge, Colin Hoult, Dan Tetsell, Dale Shaw, Kevin Core, Rob Gilroy and Tom Neenan

Script editor: Dan Tetsell

Producer: Tilusha Ghelani

First broadcast on BBC Radio 4 in June 2011.