Frequently Asked Questions

All tickets have now sold out.

You can listen and watch the BBC Music Awards live across BBC One, Radio 1, Radio 2 and on bbc.co.uk/music.

Both BBC Radio 1 and 2 bringing you all the backstage build-up throughout the day. Keep following @bbcmusic for more updates.

All tickets have a unique barcode and a reference number that relates to the details of the person who has booked the tickets. The bar code is scanned at the entrance to the event and tickets with an invalid barcodes will be rejected.

Tickets are fully traceable and can be cancelled at any time by invalidating the barcode.

PLEASE DON’T RISK BUYING OR OBTAINING TICKETS THROUGH UNOFFICIAL CHANNELS.

There are no official tickets on sale through any auction websites or outlets. Our barcode system also means that if tickets are stolen the original customer can ask for replacements which will invalidate the original barcode. Therefore if you buy tickets from another source you will have no way of knowing if the barcode is valid until you reach the entrance.

If you have purchased tickets and have not received a confirmation e-mail please check your junk email folder.

If you still can’t see a confirmation email then call See Tickets on 0844 854 1359 (calls cost 6p per minute plus standard network charges)

Tickets will be posted out around 2 weeks before the event.

If you have not received your tickets by Monday 8th December please call See Tickets on 0844 854 1359 (calls cost 6p per minute plus standard network charges)

Whilst we do not recommend collecting your tickets from the box office, we recognise that in some cases you may need to do so.

The box office is located inside the venue foyer and will be open at 6pm. You will need to bring ID and the card that you booked your tickets with. Letters of authorisation will not be accepted.

If you are collecting from the box office please ensure you allow plenty of time before the event starts.

All disabled access tickets have now sold out.

Please note that disabled facilities are not designed for customers with temporary conditions such as broken legs, healing wounds or women who are pregnant. There will be medical and welfare facilities on site for all customers.

• Priority parking
• Accessible toilets throughout the site
• Viewing platform and viewing area
• Induction loops

All assistance dogs are welcome. Venue staff should be approached for further information. It is however not recommended that animals be subjected to the loud noises and special effects from concerts. The venue should be contacted directly should you have concerns or special requirements.

Please click here to see a local map.

No, you may not bring food and drink into the event. There are plenty of places to eat and drink inside Earls Court selling a wide variety of food and drink.

All food and drink will be confiscated on entry.

Yes, but please be aware that professional photography equipment is not permitted in the venue. This includes zoom lenses.

The organisers will use their right to search all persons and personal property via bag searches. It is a condition of entry that the ticket holder consents to being searched. They will refuse admission to, or eject from the venue, any person who refuses to be searched by a steward or other person acting on their behalf.

Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry or asked to leave.

For full Terms and Conditions click here

The following articles are not permitted on site–knives, fireworks, smoke or gas canisters (including aerosols and nitrous oxide), megaphones, air-horns, sound systems, flares, weapons, dangerous or hazardous items, laser devices, glass vessels, poles, unauthorised items for trading, including any goods using unauthorised event logos, alcohol, and any article that might be used as a weapon and / or compromise public safety.

No pets are allowed within the event site. However, assistance dogs will be permitted.

There is no re-admission to the event. Once you have left the event you will not be able to get back in.

Yes, there is a printed programme that will give details about the evening and the artists.

It is likely that there will be strobe lighting.

Earls Court (District and Piccadilly lines) and West Brompton (District line) are the closest stations to the venue.

The following buses all stop close to Earls Court One.

74/N74 Baker Street to Putney High Street

328 Golders Green to Chelsea

C1 White City to Victoria

C3 Earls Court Tesco to Clapham Junction

N31 Camden Town to Clapham Junction (night bus only)

Please note: When travelling from south of the venue they will stop on Warwick Road. When travelling from north of the venue they will stop on Earls Court Road. Earls Court One is a very short walk from Earls Court Road - just follow the signs.

London Overground and Southern trains run direct services to West Brompton station (for Earls Court).

For services and timetables please contact National Rail enquiries at www.nationalrail.co.uk or call 08457 48 49 50.

Earls Court postcode for Sat Nav is SW5 9TA.

There is limited parking at Earls Court so it is advisable that you pre-book if you are driving to the event.