Frequently Asked Questions

All the tickets for Radio 2 Live in Hyde Park have now been allocated.

However, BBC Radio 2 Live In Hyde Park will be broadcast in full, live on Red Button and streamed online at http://www.bbc.co.uk/events/ernv4f.

You can watch a repeat of ELO’s headline set on BBC Red Button from 21:30, Sunday 14th September. This performance will be available on Red Button till Friday 19th September.

You can watch full sets from other main stage artists on BBC iPlayer.

If you haven’t received your tickets by Monday 8th September, please telephone See Tickets on 0871 230 7131 and quote your reference number which you will find on your confirmation e-mail.

The Tube stations that surround Hyde Park are:

• Lancaster Gate (Central Line)
• Marble Arch (Central Line)
• Hyde Park Corner (Piccadilly Line)
• Knightsbridge (Piccadilly Line)

All tube lines listed run services past 11pm on Sunday 14th September however you are advised to check the TFL website for last tube times.

There are no planned engineering works that directly affect access to these stations however please check the TFL website for the latest unplanned travel and transport information.

Hyde Park is serviced by the following London Bus Routes:

• North London: 6,7,10,16,52,73,82,390,414

• South London: 2,36,137,436

• West London: 9,10,14,19,22,52,74,148,414

• East London: 8,15,30,38,274

Please note you are advised to check the TFL website for any service disruption to the above routes

There are no designated event taxi pick up/drop off collection points.

There is no general event parking for this event. Limited parking is available for pre-registered disabled customers. Local car parks will be in operation however you are advised to use public transport where possible.

For Radio 2's Festival in a Day 2014, we have a new admissions procedure in place at the main entrance. This is to ensure a better experience for all but also due to heightened security in the London area. If you are travelling to the event, please allow plenty of time for your journey and expect rigorous searches on the door.

In order to ensure a better experience for all, this year we will be operating an improved queuing system at Radio 2 Live in Hyde Park. On arrival at the arena gates there will be 3 sets of queuing lanes – Green (Large bags and hampers), Yellow (Medium bags and rucksacks) and Blue (No bag/handbag only)

There will be stewards on hand to assist you in choosing your lane, depending on how much baggage you have with you. These stewards reserve the right to direct you to any lane at their discretion to manage the queues effectively and to facilitate your entry to the event.

The lanes will also be clearly signposted so please make your way to the correct lane in order to minimise delays.

If you are bringing large amounts of baggage please expect it to take longer to enter the site.

Please note that due to heightened security alerts in the London area all customers should expect some delay in passing through our search procedures, therefore please allow additional time.

Arena Managers will be moving around the site. They will be on hand to assist you or answer any questions you may have about the event. They also reserve the right to reduce the footprint of those customers with picnics in order to make the event more enjoyable and comfortable for all customers.

There will be an information tent at the event next to the main entrance within the arena which will be clearly signposted. The staff in this tent are on hand to answer any questions you may have whilst at the event.

Exiting the site:

Gates on all sides of the park will be open for egress so please use the nearest gate to you.

We ask that you are considerate of neighbours and keep noise to a minimum when leaving the event.

Please click here to view and download a BBC Radio 2 Live In Hyde Park event site map

Need Help Downloading? Get hints and tips from BBC Webwise

You will be able to buy food and drink once on site.

There will be a large selection of tasty food outlets at this year’s BBC Proms In The Park, serving everything from flame-grilled British Burgers, traditional beer-battered fish & chips, as well as world foods and plenty of desserts!! There will also be speciality coffees accompanied with sweet treats.

Vegetarians and those with special dietary needs will also be catered for by our vegetarian and vegan outlets.

There will be bars at the event with a wide range of drinks for sale.

Please do not be offended if you are asked for ID when purchasing alcohol. If you do look under 25 you may be asked for proof of ID – please note the only acceptable form of ID will be passports or photo driving licences.

Yes but hampers should not be any larger than 20 inches x 13 inches x 8 inches and you are not permitted to bring glass items and that includes glass bottles. For safety reasons and to ensure the comfort of those attending the event the management reserves the right to reduce the overall footprint of your chosen picnic or seating area.

You may not bring alcoholic drinks to the event. However, you may bring soft drinks but please note that no glass is permitted and therefore whatever drink you bring cannot be in glass containers. Any glass items will be confiscated on entry.

The deadline for hamper orders has now passed however there will be plenty of hot and cold food available to purchase at the event.

No, you cannot do any cooking at the event. Barbecues are not permitted and neither is any type of camping stove. This includes disposable barbeques.

There is plenty of catering at the event with a good selection of hot and cold food.

• 2-for-1 PA/Carer Ticketing Scheme
• Induction Loops with signage
• Disabled Customer Check-in Service
• Priority on site parking
• Complimentary shuttle service from the car park to the arena entrance
• Accessible toilets throughout the site
• Viewing platform and viewing area

Online applications for 2for1 PA/Carer tickets and onsite facilities have now closed.

For urgent requests please contact [email protected].

Yes, but they need to have a ticket. Children aged 2 years and under are admitted free of charge. Children under 14 are not permitted unless accompanied by an adult.

Yes, you may bring a pushchair or pram.

Yes, a number of the toilet units do have baby changing facilities.

You will need to arrive together as children under the age of 14 are not permitted unless accompanied by an adult.

• Information Point
• Water Point
• Bars
• Merchandise Stalls
• ATM
• First Aid
• Toilets
• Various food outlets
• Hamper Collection Point
• Lost Property

(post event please email [email protected] for any lost property queries)

Radio 2 Live in Hyde Park is a live concert with artists performing on a stage. There will also be two large screens adjacent to the stage.

No pets are allowed within the event site. Guide Dogs however will be permitted.

In response to a number of requests from our audience, we have agreed allow folding chairs and shooting sticks onto site for Sunday's show. For the comfort and safety of the audience at the event seating on chairs will be restricted to the rear of the arena, with a view of large scale video screens relaying the main performance. Please note that tables, rigid chairs or other large furniture are not permitted.

It is not possible to reserve a chair.

The following articles are not permitted on site– non-domestic knives, fireworks, smoke or gas canisters (including aerosols and nitrous oxide), Chinese lanterns, megaphones, air-horns, sound systems, flares, flags, weapons, dangerous or hazardous items, laser devices, glass vessels, poles, shooting sticks, unauthorised items for trading, including any goods using unauthorised event logos, alcohol, and any article that might be used as a weapon and / or compromise public safety, including unofficial tabards.

Keep an eye on the weather forecast! It can be very hot during the day in September, so sunscreen is a good idea. It also gets quite chilly later on in the evening, so come prepared with some warm clothing, as well.

There are no public telephones in Hyde Park.

There is no re-admission to the event. Once you have left the event you will not be able to get back in.

There is a ‘Meeting Point’ next to the main entrance within the arena, and this is clearly visible once you are inside the event site.

Yes, drinking water is available, please see map for locations. Bottled water and other soft drinks may also be purchased from the bars and catering units.

Please click here to view and download a BBC Radio 2 Live In Hyde Park event site map

Need Help Downloading? Get hints and tips from BBC Webwise

Yes, there is a printed programme that will give details about the evening and the artists.

Yes, the event will go ahead regardless of the weather conditions.

All VIP tickets are now sold out.

It is likely that there will be strobe lighting

No. No tents or shelters of any kind or size are permitted.

Yes, although nothing larger than a golf umbrella, and please be considerate to people around you. You might be better off using a plastic mac with a hood.

Bicycles are not permitted in the event arena.

The BBC is committed to bringing you a greener Radio 2 Live in Hyde Park. We will be running several initiatives at the event, full details of which can be found on the website.

Pint Cup Deposit

We have a 10p deposit on all cups bought at the bars. You’ll get the 10p back when you return your cups to the refund points.