 | VOCABULARY clothes shop - sklep odzieżowy
record shop - sklep z płytami
department store - dom towarowy
to pick up the phone - podnieść słuchawkę, odebrać telefon
to connect the caller - połączyć rozmówcę |
Lesson 6
ANSWERING THE PHONESean: I've worked in many different places, I've worked in a clothes shop, a record store, a department store, I've worked in a school as a teacher, I've worked in radio.
And it's almost the same everywhere, I think, in each company, that first when we pick up the phone, we have to say the company's name, and second we have to say something like: "Good morning" or "Good afternoon", and after that we have to say "May I help you?" or "Can I help you?", and then connect the caller to the department that can answer the questions they may have.
