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  1. Updates have endedpublished at 16:11 GMT 6 February

    We are ending live updates on this page.

    For the latest please check our story which we will be updating with the latest information.

  2. What do we know so far?published at 15:07 GMT 6 February

    It's been an eventful morning for the thousands of people in parts of Bristol and South Gloucestershire who woke up to no water, or low pressure.

    Some residents first noticed the issue in the early hours.

    Bristol Water told us earlier that 9,291 properties were initially affected by the burst main on Tenniscourt Road in Kingswood, but the number has since reduced to 2,521.

    Thousands of children have also been impacted due to numerous school closures across the affected area.

    Water stations have been set up at the Sainsbury's supermarket on Emersons Way in Emersons Green, and at the Longwell Green Asda on Craven Way. Both stations will be open until 22:00 GMT.

    Bristol Water says bottles will be also delivered to its priority service customers, starting with the most vulnerable.

  3. Bristol Water's latest statementpublished at 14:46 GMT 6 February

    Bristol Water says there are still 2,521 properties affected after it rerouted water supplies from the rest of the network.

    In a statement, the company said: “We're making good progress with our repair in Kingswood and we have delivered bottled water to the most vulnerable customers on our Priority Services register as we continue with deliveries to other vulnerable customers.

    "Our bottled water stations are open and will remain open until 10pm tonight.

    "We’re sorry for the disruption and will continue to keep customers updated.”

  4. Empty shelves in the water aislespublished at 14:18 GMT 6 February

    Many of the shops in local areas are low or out of stock of still bottled water. This photo was taken in one of the supermarkets recently.

    Anybody in need of water can collect some from stations at Sainsbury's on Emerson's Way in Emersons Green or at Asda in Longwell Green until 22:00 GMT.

    Empty shelves in a supermarket
    Empty shelves in a supermarket
  5. Sweet treats for workerspublished at 13:46 GMT 6 February

    Media caption,

    Cakes from care home brought out to staff working on burst water main

    Staff from the care home and the school next to the site of the burst main are keeping spirits up for the Bristol Water crews who have been dealing with the burst pipe since early this morning.

    They have been delivering cakes to the team as they work to repair the damage.

  6. 'Very hard' to find water in stockpublished at 13:33 GMT 6 February

    a woman carrying a pack of bottled water. She is wearing a black coat with the hood up and a scarf. She is looking at the camera and smiling.

    Carol Nesbitt, from Warmley, spoke to the BBC as she was heading to her brother's house in Kingswood to deliver some bottled water.

    She says it was "very hard" to find some in stock as Sainsbury's and Iceland sold out early this morning.

  7. School head speaks to BBC Radio Bristolpublished at 13:20 GMT 6 February

    Earlier, BBC Radio Bristol's Joe Sims spoke to Katherine Ogden from King's Oak Academy.

    You can listen back to their conversation below.

    Media caption,

    Katherine Ogden, principal of Kings Oak Academy, speaks to Radio Bristol's Joe Sims

  8. Customers queue to collect bottled waterpublished at 13:08 GMT 6 February

    Crates and trollies full of bottled water at a supermarket car park.

    Residents are queuing up to collect bottled water at Asda in Longwell Green.

    Another station has been set up Sainsbury's on Emersons Way in Emersons Green.

    Bristol Water says bottles will be also delivered to its priority service customers, starting with the most vulnerable.

    The stations at Asda and Sainsbury's will be open until 22:00 GMT.

    A queue of cars collecting bottled water
  9. 'Our neighbours looked after us'published at 12:55 GMT 6 February

    An elderly man wearing a dark coat and hat stands next to a elderly woman with glasses, a red coat and green hat. They are standing on the street in front of a hedge.

    Local residents Steve and Helen Drew said their neighbours alerted them of the water issues.

    “We had nice neighbours who told us," added Helen. "They offered to get us some water as well, so we’re well looked after in our little cul-de-sac."

    Steve says that having no water disrupted their day: “Because we’re both disabled, it was quite difficult to deal with," he says.

    Luckily, they had a stash of bottled water that they had ordered online to rely on.

  10. Nearly 10,000 properties initially hitpublished at 12:44 GMT 6 February

    Bristol Water has confirmed that 9,291 properties were initially affected by the burst main on Tenniscourt Road.

    However, the crews have restored some of the supply after rerouting the water across the network, leaving 4,570 properties impacted.

  11. Water stations open until latepublished at 12:33 GMT 6 February

    Bristol Water says the two water stations it has opened will be operating until 22:00 GMT tonight.

    They are at the Sainsbury's supermarket on Emersons Way in Emersons Green, and at the Longwell Green Asda on Craven Way.

  12. 'Very deep' hole at the site of the burstpublished at 12:19 GMT 6 February

    Ross Pollard
    Live page reporter

    A large hole in the road at the scene of a burst water main. The pipe can be seen.

    I can see a very large JCB and lots and lots of Bristol Water staff next to this very, very large hole.

    It’s very deep, so deep that the staff who are down the hole have their heads below the road level.

    There’s no water to be seen here at the moment, but there was first thing this morning when it happened in the early hours.

    We understand the water pressure is actually causing some of the pavement to be lifted here as well.

    We’ve had council workers here as well as Bristol Water staff.

    At the moment, we still don’t know when that water is coming back on.

  13. 'We had a little bit of a panic'published at 12:03 GMT 6 February

    A mother stood outdoors with her daughter and son. They are looking at the camera and smiling.

    Tamasyn said she woke up at about 06:45 GMT to find her home had no water.

    "We had a little bit of a panic to be honest," she says.

    “It sounds really silly, but in the morning I always splash water on my face to wake myself up and I couldn’t do that.

    "I still don’t quite feel awake because I haven’t done that part of my morning routine."

    She is spending the day with her two children, Lila and Arthur, who are at home due to their schools being closed.

    Lila, a Year 11 student at King's Oak Academy who has her mock exams next week, said she would rather be in school revising.

  14. How many schools are affected?published at 11:51 GMT 6 February

    Currently, there are a total of seven schools that have announced they've had to close due to the burst water main. They are:

    • Sir Bernard Lovell Academy in Oldland Common
    • Digitech Academy in Bristol
    • King's Oak Academy in Kingswood
    • King's Forest Primary School in Bristol
    • Our Lady of Lourdes Catholic Primary School in Kingswood
    • Cadbury Heath School
    • Barr's Court Primary School in Longwell Green

    Oldland Pre-school in Oldland Common is also closed this morning

  15. Repair work still ongoingpublished at 11:39 GMT 6 February

    An exposed water pipe in the ground surrounding my machinery, fencing and cones on the street

    This is the latest view in at Tenniscourt Road in Kingswood where Bristol Water crews are working to repair the burst water main.

    Water has meanwhile been rerouted in the network to reduce disruption while the company works to restore supplies.

  16. 'Very concerned' for the elderlypublished at 11:33 GMT 6 February

    Jake from Kingswood said he is one of the many people affected by the burst main.

    "I was one of the unlucky ones who woke up with no water.

    "I'm fortunate enough to work to hybrid work so I can use the office, but I'm very concerned for the elderly and my mother who is disabled."

  17. 'No choice' but to close schoolpublished at 11:21 GMT 6 February

    Katherine Ogden, principal of King's Oak Academy in Kingswood, says they had no choice but to close the school today.

    “In these scenarios, we have to make sure that there is water available on site for things like catering and normal school functions, so when we don’t have any water facilities that’s really quite challenging.

    “We have to look at all alternative options - could we just delay our opening or actually issue a full closure? In this case, it is a full closure for our site."

    She added online learning resources had been sent to students so they could continue to work at home.

  18. Bottled water stationspublished at 11:14 GMT 6 February

    A reminder that Bristol Water says it is setting up two stations for people affected by the water shortage.

    They are at the Sainsbury's supermarket on Emersons Way in Emersons Green, and at the Longwell Green Asda on Craven Way.

  19. Supermarket ' sold out of water'published at 10:56 GMT 6 February

    One resident from Warmley said they noticed there was no water when they woke up at about 04:00 GMT to feed their baby.

    They say: "We went to Asda for opening at 6am to make sure we had enough water for bottles for the day and there were already queues of people with trolleys full. Apparently they’d sold out of water by 8.30am.

    "Vulnerable people and those with babies are prioritised for water deliveries apparently, but as of 09:30 we still haven’t received any."

    Theyadd that they reported the issue at 05:30.

  20. Water rerouted in the networkpublished at 10:43 GMT 6 February

    Bristol Water has issued another update.

    A spokesperson says: “Our teams have been working hard to repair a significant burst on our water main at Tenniscourt Road in Kingswood, which has resulted in some customers in Warmley, Cadbury Heath, South Kingswood and Barrs Court being without water.

    “We’ve rerouted water in the network where possible to reduce the number of customers affected while we work to fix the issue as quickly as possible.

    “We have delivered bottled water to vulnerable customers and are setting up bottled water stations for customers.

    “We’re sorry for the disruption and will continue to keep customers updated.”

    They add that two bottled water stations have been set up at:

    • Asda Longwell Green, Craven Way, BS30 7DH
    • Sainsbury's Emersons Green, Emersons Way, BS16 7AE