Summary

Media caption,

Watch: 'We made mistakes and got things wrong,' South East Water boss tells BBC Radio Kent

  1. Thank you for joining uspublished at 20:00 GMT 2 December 2025

    Our coverage of the water outage in Tunbridge Wells and some of the surrounding villages is finishing for the day.

    At the time of writing, South East Water says 5,000 properties have had supplies restored and work is ongoing to restore supply to 18,000 more. The water firm said this would be done by 08:00 GMT on Tuesday.

    You can read back through this feed or click here to catch up on the days events.

    We will be back with updates in the morning.

  2. What's the issue at Pembury Water Treatment Works?published at 19:49 GMT 2 December 2025

    Media caption,

    Steven Andrews from South East Water explains the Pembury issues

  3. Other water supply disruptions in Kentpublished at 19:32 GMT 2 December 2025

    Other areas in Kent are also experiencing no or low water on Tuesday.

    South East Water reported shortly after 15:00 GMT that a "burst water main" was limiting water pressure in Hunter Road, Ashford.

    Meanwhile, the water firm apologised to households on the Fairway in Herne Bay as a burst main there was interrupting supplies.

    In both cases, it said it was working to fix things "as quickly as possible".

    These are separate incidents and unrelated to the incident elsewhere in Kent and East Sussex.

  4. Long queues at water stationspublished at 19:17 GMT 2 December 2025

    Simon Jones
    in Tunbridge Wells

    Cars queuing at a water station.

    Cars are queuing for supplies this evening at the RCP Car Park, close to The Pantiles in Tunbrdige Wells.

    It shows a sign of the scale of the issue.

    The three water stations in the town, including the one at the RCP Car Park, are due to remain open until 22:00 GMT.

    The other two are at St John's Sports Centre and Knight's Park Odeon.

    A further update is due to be issued by South East Water at approximately 22:00.

  5. 'My water bill has almost doubled and this is the service we get'published at 19:01 GMT 2 December 2025

    Andrée Massiah
    UGC Hub

    Liane Dell, from High Brooms, has got in contact with the BBC to say that her son’s school has been closed this week.

    She has been told that if the water issue is not resolved by Wednesday, pupils will have to resort to online learning.

    “It's now the second day my son has missed school. He is in an important year as he is doing his GCSEs," she said.

    "If this goes on, we'll have to go back to Covid days when children were taking lessons on Teams."

    Ms Dell said she had been going to friends’ homes for water.

    “It's now day four with no water at my property," she added.

    “I'm lucky I've been able to go out of the area and have showers at a friend’s house.

    “The whole thing is disgusting. My water bill has almost doubled and this is the service we get.”

    A red banner saying your voice.
  6. Care home without laundry facilitiespublished at 18:43 GMT 2 December 2025

    Ian Palmer
    South East

    A man in a shirt and tie, wearing a lanyard. He is stood indoors next to a pile of full water bottles.

    Jason Denny is the manager at Milward House Care Home in Tunbridge Wells, which has not had water since Saturday.

    He said the home had supplies of bottled water to last until its next delivery today. However, the delivery lorry could not fit into its car park last time, so staff had to ferry the bottles from the pallet to the door across a busy road.

    The site does not have working laundry facilities and staff have said they are frustrated that they "can't give our residents everything we want to give them".

    It has "literally been all hands to the deck", Mr Denny added.

  7. Government-appointed inspector looking into supply failurepublished at 18:22 GMT 2 December 2025

    Cars in a car park. Men in high-vis orange clothes are loading bottled water into a car with an open door.

    The Drinking Water Inspectorate, which checks water companies in England and Wales supply safe drinking water, says it is "investigating the event" in Tunbridge Wells.

    This is "to understand the cause and to make sure the company puts measures in place to protect consumers and prevent recurrence", a spokesperson told the BBC.

    They added: "As this is a live investigation - and the inspectorate has powers to bring forward enforcement action or legal proceedings should there be sufficient evidence - we are not able to comment further at this stage."

  8. Davey to raise issues at PMQspublished at 18:06 GMT 2 December 2025

    Sir Ed Davey doing a TV interview.

    In an interview with BBC South East, Sir Ed Davey said he will raising the issue at Prime Minister's Questions on Wednesday.

    Sir Ed said: "The last time this happened, the water was off for six days.

    "There were promises to make it more resilient, to have better emergency plans and communicate better to people.

    "It was the same management and they need to be held to account. These are appalling failures."

    To hear Sir Ed's full interview, watch South East Today on BBC 1 at 6:30pm, or on BBC iPlayer.

  9. The latest statement from South East Waterpublished at 17:56 GMT 2 December 2025
    Breaking

    South East Water has updated the information on its website.

    A spokesperson said: "We are very sorry for the continued difficulties and disruption you are facing with low pressure or no water.

    "Unfortunately, while we were slowly refilling the network today, the initial water quality problem reappeared, forcing us to pause our full restoration plan.

    "We are truly sorry, but this means we won't be able to restore water to everyone today as we had hoped.

    "Some of those customers who have had their tap water restored may now be experiencing intermittent supplies once more."

    A further update is due at 22:00, but an estimation of the water returning to properties has still not been provided.

  10. Mobile toilets installed in Tunbridge Wells town centrepublished at 17:48 GMT 2 December 2025

    Portaloos outside of a shop.

    In the last few hours, mobile toilets have been installed in Tunbridge Wells town centre.

    MP Mike Martin says these have been arranged by Tunbridge Wells Borough Council.

  11. 'My poor daughter has gone to school in a dirty uniform again'published at 17:38 GMT 2 December 2025

    Readers have been getting in touch to vent their frustrations about the water supply problems.

    Here are some of the messages we received:

    "Day 4 without water. My poor daughter has gone to school in a dirty uniform again and my son was beside himself that he had to go back to school without having had a shower in days.Teenagers are very conscious of these things and it's stressing them out too."

    "We live in Tunbridge Wells and have had no water since Saturday evening. We have a 5-month-old and a 2-year-old and are on the priority register but have had no sign of a delivery."

    "South East Water keep saying we are very sorry - that’s not enough. Why were the water stations slow in being set up? Where was the help for people like me who couldn’t go and get any water? Phones lines constantly busy so no answers or help."

  12. No water at Tunbridge Wells dialysis centrepublished at 17:23 GMT 2 December 2025

    A brown and cream building with a pharmacy on the ground floor.Image source, Google

    Guy's and St Thomas' NHS Foundation Trust, best known for its central London hospitals, runs a dialysis centre, external on St John's Road in Tunbridge Wells.

    The trust has confirmed the water supply problem is impacting the kidney treatment centre.

    A spokesperson says staff are "contacting all patients whose appointments are affected to offer alternative arrangements for their treatment".

    Multiple GP practices in Tunbridge Wells have water problems but are managing to stay open.

  13. Sir Ed Davey calls situation 'appalling'published at 17:10 GMT 2 December 2025

    Media caption,

    Sir Ed Davey calls situation 'appalling'

  14. Recap of recent developmentspublished at 17:01 GMT 2 December 2025

    For those of you tuning in after finishing work, here's the latest on the ongoing water supply failures:

    • South East Water says supplies will not be fully restored to properties in and around Tunbridge Wells today
    • The company previously said 10,000 properties got their water back overnight but is now warning they "may currently be experiencing intermittent supplies once more"
    • Liberal Democrat leader Sir Ed Davey says the government should "deploy national resources, including army personnel if needed"
    • South East Water says the latest setback is a "recurrence of the water quality issue that shutdown the system" on Saturday

  15. Bottled water stations remaining openpublished at 16:54 GMT 2 December 2025

    A pallet of bottled water in a car park. A dark-coloured car has pulled up next to it and a man in an orange high-vis jacket is stood behind the pallet.

    South East Water says the three bottled water stations are remaining open today until 22:00.

    As a reminder they are located at the following locations:

    • Tunbridge Wells Sports Centre on St John's Road
    • RCP Parking's Upper Pantiles car park, just off Major York's Road
    • The Odeon cinema on Knights Way
  16. Fire service operations unaffectedpublished at 16:46 GMT 2 December 2025

    Kent Fire and Rescue Service building with orange doors, red fire truck in front - stock photoImage source, Getty Images

    Kent Fire & Rescue Service has said that it is not affected by the outages in the Tunbridge Wells area.

    Quote Message

    Kent Fire & Rescue Service is continuing to respond to emergencies across Kent and Medway, including the affected area. Our planning and resilience arrangements mean all response capabilities remain available. If you need us in an emergency, call 999.

    Kent Fire & Rescue Service, Spokesperson

  17. No water in Tunbridge Wells - Your commentspublished at 16:42 GMT 2 December 2025

    A black and white QR code.

    Thank you very much for all your messages about how the supply failure is impacting you.

    One reader says they were discharged from hospital yesterday and "relying on family to bring me water so I can take essential medication".

    "My parents are coming to get me from the New Forest to take me back to them as I can’t be without water at the moment following a bleed in my brain tumour," they said. "It’s been a hell of a last couple of weeks!"

    Another reader says their family "can’t flush our toilets and we even had to have a baby bath in boiled sparkling water".

    You can WhatsApp, externalus on 08081 002250, use the QR code above or email us at [email protected]

  18. 'Intermittent supplies once more'published at 16:33 GMT 2 December 2025

    A red temporary barrier with a blue sign attached to it. The sign reads 'exit' and has a South East water logo.

    South East Water said this morning it had restored supply to 10,000 properties overnight.

    In its latest update, the company warned that some of those customers "may currently be experiencing intermittent supplies once more".

    "One again, we are very sorry for the difficulties this incident is causing your communities," the company added.

    "We know how tough it is to be without water and we are doing all we can to restore supplies to everyone as soon as possible."

  19. Watch: 'These guys should be in jail'published at 16:17 GMT 2 December 2025

    Simon Jones
    in Tunbridge Wells

    People collecting supplies at a bottled water station in Tunbridge Wells have been expressing their anger and frustration at being without water for four days.

    They have been complaining about repeated deadlines to fix the issue being missed and the disruption the water outage has caused to their home lives and businesses.

  20. 'No water has arrived'published at 16:00 GMT 2 December 2025

    Andrée Massiah
    UGC Hub

    More people are getting in contact with the BBC.

    Jamie from Showfields contacted us to say he has been without water since Sunday.

    He says he is a vulnerable adult, living with his disabled parents, and they have not received help from South East Water.

    "I phoned the water people up three times and yet three days have passed and still no water has arrived," says Jamie.

    "Last time we had water issues we were put on a priority list, and I thought we would have packs of water delivered to our doorstep."

    A family friend has helped him to get water from a collection point.

    “We are getting nothing from the water company - the updates on their website of when the water will come back on keep changing.

    "It’s a complete mess - this situation is disgusting as once again the disabled and the vulnerable have been forgotten.”

    A banner saying your voice.