Access services
Responsible for: subtitling, signing and audio description of programmes
Amy Rutherford
Office hours: 9.30-5.30
Dominic Mansi
020 8495 5378
Office hours: 9.30-5.30
Acquisitions delivery (non-Children's)
Sharon Maitland
Technical Production/Liaison Manager
Responsible for: programme delivery for acquisitions (non-Children's)
030 3080 1886
Office hours: 8.00 to 4.30
Please note some acquisition titles will deliver via the Indie Delivery Unit. Companies will be contacted by the relevant teams ahead of the delivery date, but for queries in advance please consult the programme contract for correct contact information.”
BBC Three short-form delivery
Responsible for: short-form content delivery for BBC Three
Please note BBC Three longform linear content (ie that may be broadcast on BBC One and Two) tends to be delivered via the standard BBC delivery processes and contacts as outlined on the delivery timeline.
Broadcast and media services lines record
Responsible for: booking lines recording to the broadcaster’s playout server
Open 24/7
For bookings/updates:
0208 495 9740
When ready to begin line-up for all programmes delivered via lines feeds call:
BBC Central Control Area
020 800 80600
When ready to playout programme for a lines record call:
Red Bee Lines Record team
020 849 59740 or 07733 111305
Please also alert:
[email protected] and [email protected] for changes after normal office hours.
Within normal office hours please liaise with relevant BBC delivery contact.
Children's acquisitions delivery
Harry Dobson
Responsible for: CBeebies and CBBC programme delivery for acquired programmes
Hayley Hanford
Responsible for: CBeebies and CBBC programme delivery for acquired programmes
Please note the Children’s acquisitions team is unable to accept unsolicited programme ideas in any form and queries unrelated to the delivery of contracted BBC programmes will not receive a response.
Children's delivery unit
Responsible for all CBeebies and CBBC programme promotional asset delivery including independent productions, BBC Studios and acquisitions.
For general queries:
Asset Delivery Coordinators:
Children's media hub
Child protection and safeguarding
See 'Safeguarding' section for contacts.
Compliance
For compliance advice during normal office hours, contact the Content Division Channel Compliance Managers:
For BBC One and Three:
07912583698
For BBC Two and Four:
07912583696
Out of hours advice:
Independent production companies should speak to their commissioning executive in the first instance.
The below contacts may also be useful for out of hours advice:
Editorial policy team: 0208 008 1819
For legal advice about compliance, please contact the duty lawyer: 020 8008 2200 or 020 8008 2220
For technical support regarding the BBC Comply system, please use the BBC Comply contact form.
Please see the Independent and Regional Production Ofcom compliance contacts section for relevant contacts.
Content delivery operations
Responsible for: problems with file uploads
Open 24/7
+44 303 0811880
Editorial policy
Editorial Policy Duty Advisor
(0208) 008 1819
England
Please see the 'Local' section for contacts.
EPG unit
Responsible for: supply of billings to Digital TV and the BBC's Programmes pages
TV enquiries: [email protected]
General enquiries: [email protected]
020 8008 0351/2/3
Out of office hours: 6.30am - Midnight on weekdays and all day weekends - 020 8008 0109
Heads of business
Geraldine Atlee
Head of Business, Scripted
Jason Emerton
Head of Business, Unscripted
Matt Travers
Head of Business, Commissioning Supply
Jo Wheatcroft
Business Partner, BBC Children's
For business advice and support for independent companies with ideas already in play.
Independent and regional production Ofcom compliance
For technical support accessing or using the PTK Regions system:
For general queries around when to deliver and rejecting forms:
Production delivery contact (or Children’s media hub).
For queries about what information to include, regional definitions and status:
Indie delivery unit: programme delivery
For technical support using the Silvermouse system please see the contacts listed in the Silvermouse section
Andy McRae
Delivery Coordinator
Responsible for: Children’s programme deliveries for independent producers
03030812865
Jo Gudgeon
Delivery Coordinator
Responsible for: factual programme deliveries for independent producers
03030814088
Helen Whitcher
Delivery Coordinator
Responsible for: drama, comedy and BBC One documentary programme delivery for independent producers
030 3080 6181
Vanessa Waters
Delivery Coordinator
Responsible for: entertainment programme deliveries for independent producers
03030800306
Michael Vick
Delivery Coordinator
Responsible for: factual programme deliveries for independent producers
03030803133
Stacey Taylor
Delivery Coordinator
Responsible for: Children’s programme deliveries for independent producers
03030800271
Matthew Bolton
Business Advisor, Indie Delivery
03030802864
International unit
Responsible for: events and live programme distribution, coordination of UK programme feeds for independent producers and all international feeds
+44 (0) 203 614 4441
Website: www.bbc.com/internationalunit
ITACU (Interactive technical advice and contracts unit)
Responsible for: providing guidance and sign off for the use of competitions, voting and awards within BBC content for both inhouse and independent productions
020 8 008 5384
Local
Isabelle Hutchins
Programming Business Affairs Coordinator
0121 567 62 51
Jennie Downton
Production Manager
Responsible for BBC Local deliveries for independent producers
07966 478 608
Media planning
Responsible for arranging continuity announcements on BBC programmes.
Music rights delivery
Paul Moore
Music Rights Manager
Responsible for: Team manager. General music usage advice to productions. Special clearances and usage exemptions. Music rights training.
07568608163
Martin Dingle
Senior Music Rights Executive
Responsible for: Music clearance for drama and comedy content. Music commissioning for radio drama.
07568608817
Nichola Dowers
Senior Music Rights Executive
Responsible for: Music clearance for The Graham Norton Show and Strictly Come Dancing. Music commissioning for Natural History Unit, entertainment, live events, comedy and arts content.
Rosanna Goodall
Senior Music Rights Executive
Responsible for: Music clearance for news and current affairs (all platforms). Music commissioning for Radio 3, BBC Proms and BBC Orchestras and Choirs. Grand Rights.
07817 043629
Ben Ingram
Senior Music Rights Executive
Responsible for: Music clearance for music programming (including music documentaries and festivals) and factual entertainment (including returning strands, reality, dating and competitions). Music commissioning for factual, sport and news and current affairs content.
07384456554
Debbie Rogerson
Senior Music Rights Executive
Responsible for: Music commissioning contracts for TV drama and promos. Music clearance for trails and promotions (marketing).
Ste Crane
Music Rights Executive
Responsible for: Music clearance for sport, science, documentaries and factual features. Music commissioning for new arrangements (all platforms).
07967277184
Daniel Neale
Music Rights Executive
Responsible for: Music clearance for religion and ethics, arts, sport and the Natural History Unit. Music clearance and commissioning for World Service (all platforms).
07342032079
Emma Stock
Music Rights Executive
Responsible for: Music clearance for The One Show, Morning Live, Sunday Morning Live and Strictly - It Takes Two.
07966678931
Subo Suppiah
Music Rights Executive
Responsible for: Music clearance for children's, education, light entertainment and live events. Music commissioning for children's content.
07384456520
Nicky Bignell
Head of Music Licensing
Responsible for: Blanket licencing.
07977204175
Music reporting unit
Responsible for: delivery of music usage data to the music copyright societies
020 8752 4349
Network booking agency
Responsible for: booking lines for live, lines to air and lines recording between the originating source and the broadcaster’s Playout facility
9am to 10pm Monday to Friday
9am to 7.30pm Saturday, Sunday and public holidays
0138 642 0001
Open University delivery and publicity
Caroline Green
OU Director, Broadcast and Partnerships
01908 654920
Steve Morris
Broadcast Media and Assets Manager (BMAM)
019808 655301
Kat Woodcock
Senior Media Relations Manager, External Engagement
01908 332724
Picture publicity
Responsible for: all aspects of the creation and distribution of promotional images in connection with the transmission of licence fee funded TV, radio, online output and other BBC activity
020 8225 6800
Office hours: 9.30-5.30 Mondays - Fridays with 24/7 Digital Picture Service for UK media
Playout editor
Responsible for: technical enquiries affecting immediate (defined as “on the day”) delivery/playout for transmission
Open 6:00 - 01:00
0208 495 5001
Playout planning
Responsible for: handling billings forms
Office hours: 9.00-5.30 Mondays - Fridays
Press office
020 7765 5900
The BBC Press office can also be contacted via the online form on the BBC Media Centre website.
Pronunciation research unit
020 361 44700
Please note: this service is for the use of BBC staff and those making BBC programmes only. If you have a comment or complaint about the BBC please visit the BBC Complaints website.
Red Button
Richard Hassall
Red Button Scheduler
Responsible for: scheduling Red Button services including stream allocation, bridge links, triggers and Red Button+ promos
030 3081 4452
Rebecca Bradshaw
Red Button Media Planner
Responsible for: scheduling Red Button services including stream allocation, bridge links and triggers
030 3080 4872
Siobhan McCarron
Red Button Brand Marketing Manager
020 8008 1188
Playout Editor
02084955001
Playout Director
020 8495 5104
020 8495 9740
FM Central Editorial Platforms
0161 335 8707
0161 335 8708
Rights, legal and business affairs
Jo Sherlock
Group Commercial Director
Jo Korn
Rights, Frameworks and Blankets
Sophie Garnham
Commercial Development and Partnerships
Mike Griffiths
Commissioning
Alison Denvir
Production, Events and Talent
Penny Woodhams
Commercial
Richard Armstrong
Sport
Chris Loweth
News
Simon Higdon
Operations
Re-edits, re-versions and UIDs
Please note these contacts are the BBC Studios only. Independent production companies and external suppliers should contact the Indie Delivery Unit for UIDs and new version numbers. Suppliers of BBC Children’s content should contact the Children's MediaHub.
BBC One
Ciara Fitzgerald
BBC Two
Ellie Field
BBC Three
Bethan Amey
BBC Four
Vicky Eck
Daytime
Kirsten Bowden
Safeguarding
Satellite bookings
Responsible for: coordination of satellite or circuit feeds
020 8576 0086
Scotland delivery
Silvermouse
- For technical support: [email protected]
- For independent production companies with non-technical support including rejection of submitted forms: the Indie Delivery Unit or the Children’s Media Hub.
- For BBC Studios non-technical support: [email protected]
Visit the Academy website for Silvermouse training and support guides.
Technical delivery
Responsible for: all technical questions relating to file delivery, Live or Close to Transmission programmes
Andrew Dunne
Technical Subject Matter Expert
Television and media operations (TMO)
Simon Goretzki
Head of BBC Television and Media Operations
Responsible for: advising on, and receiving, short-form clips for delivery alongside programmes
020 8752 4995
Late edits/fixes team:
Short-form video team:
Wales delivery
Jane Roberts
Delivery Coordinator
Responsible for: programme delivery for independent producers in Wales
02920 322872
