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Ferdinando De Meo
User Experience Designer
Blog posts in total 2
Posts
Service Design at the BBC
We needed to understand how people were using the full range of BBC tools without already having in mind predetermined sub-tasks, with the aim of learning about totally unknown issues. By looking at examples from companies facing similar problems, a Service Design approach seemed a good choice.
Lean-UX and the big picture: a case study
Over the last six months, I have been working on some internal systems that the BBC uses for curating and editing some of its content online. Based on this experience, I have realised that a Lean UX approach for a complex media organisation like the BBC can be extremely beneficial.
