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Anne Diamond|14:01 UK time, Tuesday, 8 November 2011

computer circuit board

...my laptop is back to her old, beautiful self and working like a dream. What's more, I did NOT have to pay for the repair. They conceded that I'd been to them before, back when the machine was still under warranty. Interesting, they couldn't actually find a record of my previous visit on their computer.



But then I fired up my laptop - and there it was, on my old emails!

So they graciously bowed, and admitted there was 'surely some mistake' - and dismissed the bill entirely!

Thanks to them for being so understanding! Well done!

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