Tagged with: Feedback
Posts (3)
Handling complaints effectively
Keith Jones
Head of Communications & Complaints
Keith Jones, Head of Communication & Complaints, BBC Audience Services, reflects on the conclusions of a BBC Trust report into the service.
Updating the BBC Complaints website
Keith Jones
Head of Communications & Complaints
Editors note: The new BBC Complaints website is now live. You can see it at bbc.co.uk/complaints/ Every year, the BBC receives around 1 million comments, appreciations, complaints and enquiries via the Audience Services team. It's our job in Audience Services to ensure that every comment an...
Explaining 'the Rajars'
Steve Bowbrick
Head of Interactive, Radio 3
Editor's note: Feedback is Radio 4's weekly accountability programme, presented by Roger Bolton. The programme covers all of the BBC's radio stations and each week, while it's on-air, an item from the programme is published on the Radio 4 blog. This week's is about measuring the radio audience. V...
