Switching off and switching over

The switch-off of some analogue TV signals as part of the gradual switchover to digital TV came to parts of North West England this week. If you were affected you'll have been aware of all the publicity from Digital UK, who are masterminding the work for all broadcasters.

Because Digital UK are helping viewers to switch, we in the BBC were in close contact with them beforehand to anticipate possible issues and make sure anyone contacting us with difficulties was quickly and correctly referred to Digital UK for help.

The changes bring with them some inevitable and odd complications. One of the most common is ending up with the wrong regional service, especially if you live between different transmitters and have had to retune your equipment (if this has happened to you, help is available here). Digital UK is of course monitoring the switchover. It's a big change, so if you find you are affected, visit Digital UK's website where you can find comprehensive advice and help.