Steph's Sunday Shift: Ansaback Call Centre
Post categories: On The Money
|17:24 UK time, Tuesday, 5 October 2010
Each week on 5 live's On The Money, Declan Curry sends me to do a Sunday shift in a business that doesn't follow a typical 9-5. This week I spent the day learning about customer service, at the Ansaback call centre in Ipswich Ansaback.
Here's my report from this week's programme.
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Do you have suggestions for other Sunday shifts? If so, please leave a comment below.
On The Money goes out between 8 - 9pm on Sunday nights on 5 live.
Related links
On the Money
Ansaback
Comment number 1.
At 09:23 7th Oct 2010, Dom wrote:Why does the business & money news on Drive have to be so over simplified that it sounds like something off Newsround? Seems everything on Five Live has to be dumbed down.
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Comment number 2.
At 09:33 7th Oct 2010, lunchtime_legend wrote:Not "dumbed down", "accessible".
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Comment number 3.
At 09:35 7th Oct 2010, ryanw wrote:Well said Lunchtime, that's the narrative we're all using now. Accessible!
I don't think the 5Live business coverage has ever recovered from the once credible Nick Cosgrove being professionally humiliated on the Livesey programme and being asked to sing the FTSE.
Trivial and banal, er, sorry, accessible!
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Comment number 4.
At 13:16 7th Oct 2010, lunchtime_legend wrote:I'm waiting for Roland Rat to present the business news.
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Comment number 5.
At 18:33 7th Oct 2010, lunchtime_legend wrote:BBCOnTheMoney tweets "So @steph_mcgovern is off to the KitKat factory this Sunday! Which Charlie & The Chocolate Factory character is she most like..?"
So it is aimed at children after all.
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Comment number 6.
At 08:17 8th Oct 2010, zelda wrote:Is she going to a tweet shop? Sorry, I am dumbing down myself now.
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Comment number 7.
At 11:12 9th Oct 2010, Peter David Jones wrote:When I was that the radio programme was going to be presented by Declan Curry I knew what was going to happen after his contribution to Working Lunch. This went from a popular business programme to a dumbed down confusion of a programme where Declan looked hapless.
Afer a while someone at the BBC put this previously successful programme out of its misery and scrapped it.
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Comment number 8.
At 16:58 9th Oct 2010, Binkie wrote:I really did have high hopes for the new sunday evening schedule but unfortunately and yet again 5live's programming is presented in the style as though, we the listeners, are complete blithering idiots who have to be spoon fed the type of producers attitude with that associated with Newsround.I've given up.What with this and RB and Victoria Derbyshire's obsession with teenypop,celebrity and reality tv shows,this station is still showing no signs of treating most its listeners with the intelligence they deserve and cry out for.
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