The concept of quality - AQAQuality issues with growth
Quality is essential to a business’ success. Customers must be happy with the products and services they receive. If they are not, a business is unlikely to gain a good reputation or repeat customers.
As businesses grow, managing quality becomes increasingly difficult. Larger businesses may need large quality management facilities and a range of dedicate employees just to manage the quality of goods and services, making it very expensive. This can often cause businesses to cut back on their quality management procedures, which could have an overall negative impact.
If a business becomes a franchise A franchise is a business that gives the right to another person or business to sell goods or services using its name., managing quality to ensure a consistent level of service across all outlets is very difficult. A business may have to produce rigorous policies, training programmes and have regular routine inspections to ensure that each franchisee is performing as expected and maintaining a consistent level of quality.
If a business uses outsourcing Outsourcing is an agreement where one business agrees to produce goods and provide services on behalf of another business. for tasks such as manufacturing or customer service, the business being contracted to do the work would need to be regularly monitored and inspected to ensure they are meeting the needs of the main business. Outsourcing to a quality business that has high standards and quality may be very expensive, whilst outsourcing to a low quality business may lead to a range of issues, such as late deliveries and unsatisfactory products.
