The role of business - EdexcelAdding value

Businesses exist to meet customer needs. They do this by organising resources to provide goods and services that customers want. Adding value to goods and services helps a business to sell more.

Part ofBusinessEnterprise and entrepreneurship

Adding value

Added value is the difference between the selling price and the cost price of a or . When a good or service is made more appealing, customers will usually be willing to pay more. Therefore, adding value increases the amount of that a business can make.

Question

A crisp manufacturer buys £100 worth of potatoes and turns them into crisps. It then goes on to sell those crisps for £200. How much value has the crisp manufacturer added to the potatoes?

How a business can add value

A business can add value to a good or service in a number of ways. For example, the following are some ways of adding value to a sweet potato:

Method of adding valueDescriptionExample
ConvenienceSaving customers time by making a product easier to use will result in customers being willing to pay moreReady-prepared food, eg vegetable curry
BrandingBrand awareness can encourage customers to pay more for a product if they trust the brand name that produces itAn established ready-meals business that is well known to customers
QualityCustomers are usually prepared to pay more for higher-quality products Good quality, organic vegetables used in the curry
DesignThe features that a product has or the way that it is presented can add value The way the vegetable curry is packaged
Unique selling point (USP)A unique selling point is something that makes a good or service stand out from the competition and makes it more attractive to customersProduce sourced locally, making the product more environmentally friendly than competing brands
Method of adding valueConvenience
DescriptionSaving customers time by making a product easier to use will result in customers being willing to pay more
ExampleReady-prepared food, eg vegetable curry
Method of adding valueBranding
DescriptionBrand awareness can encourage customers to pay more for a product if they trust the brand name that produces it
ExampleAn established ready-meals business that is well known to customers
Method of adding valueQuality
DescriptionCustomers are usually prepared to pay more for higher-quality products
ExampleGood quality, organic vegetables used in the curry
Method of adding valueDesign
DescriptionThe features that a product has or the way that it is presented can add value
ExampleThe way the vegetable curry is packaged
Method of adding valueUnique selling point (USP)
DescriptionA unique selling point is something that makes a good or service stand out from the competition and makes it more attractive to customers
ExampleProduce sourced locally, making the product more environmentally friendly than competing brands