Discuss vs advise vs assess vs evaluate
Discuss
Discuss questions (8 or 12 marks) require you to give a balanced answer that focuses on the given case study. When questions ask to discuss something, answers should always consider the advantages/positives and disadvantages/negatives.
Examples of discuss questions include:
Question
Discuss the impact on an entrepreneur of creating a business plan.
By creating a business plan, an entrepreneur would gain a good understanding of the finances needed to start their business and keep it running. This would lead to the entrepreneur being more financially prepared and able to react quickly if, for example, costs were higher or revenues were lower than planned, and would therefore give the business a higher chance of success.
However, the business plan could be inaccurate and unrealistic. This could lead to the entrepreneur making incorrect decisions and losing sales as a result. Therefore, a business plan, if not done correctly, could lead to business failure.
Question
Discuss the importance of giving employees permanent contracts.
If someone is employed on a permanent contract, they are more likely to feel secure in their role. This could lead to an employee being more motivated at work and therefore working harder and being more productive.
Being employed on a permanent contract may also mean an employee is less likely to leave the business. This would lead to the business not having to spend money and time continuously recruiting new employees, and the business would therefore have more money to allocate elsewhere, such as to purchase stock or raw materials.
Question
Discuss the impact of barriers to international trade.
One barrier to international trade is tariffs, which are taxes on imported goods. These lead to imported goods becoming more expensive to purchase. Therefore, a business is more likely to source locally produced goods and services.
Another barrier to international trade is trading blocs, such as the EU. Trading blocs lead to easy trading between a specific group of countries and more restricted trade with the rest of the world. Therefore, a business that is part of a trading bloc is limited in the scope of its international trading ability.
Advise
Advise questions (10 marks) require showing knowledge of the concept given in the question, applying this to the particular case study and then analysing and evaluating what option would be best for that particular business.
These questions always require application throughout the answer to the case study given. For a top level answer, finish the conclusion with an ‘it depends on’ factor. It is important not to consider both options.
Examples of advise questions include:
Question
Yanna’s Bikes is considering two options to expand the business. Advise which one of these options Yanna’s Bikes should choose:
opening more shops
opening an e-commerce store
Yanna’s Bikes could open an e-commerce store. This is because many consumers now make purchases online for all items, including bikes and other cycling equipment. This could lead to the cycling business having a larger target audience, therefore increasing its sales and revenue. However, opening an e-commerce store to sell cycling equipment would cost money and take a lot of time to manage.
Yanna’s Bikes could also open more cycling shops, for example in Manchester, Leeds and Birmingham. This would lead to more potential customers purchasing bikes, cycling clothes and cycling accessories, and may therefore increase revenue and the potential to expand further. However, opening more cycling shops would be expensive, and Yanna may not have knowledge of the local areas.
Overall, I recommend opening an e-commerce store. This is because shopping online is becoming increasingly common and many people no longer buy bikes and cycling equipment on the high street. The final choice of option depends on whether Yanna is able to employ staff to manage the online element of the business and set up a distribution network. The most important point is that sales online are increasing all of the time.
Question
Mate’s Bakery is considering two options to improve the business’ productivity. Advise which one of these options Mate’s Bakery should choose:
moving towards a flatter organisational structure
moving towards a taller organisational structure
Mate’s Bakery could move towards a flatter organisational structure to reduce the layers of management in the baked goods business. This would lead to better communication and a shorter chain of command in the business. Therefore, there would be less risk of poor communication and employees would be likely to feel more valued. However, a flatter organisational structure would provide less support for employees.
Mate’s Bakery could move towards a taller organisational structure to increase the layers of management in the bakery business, which has been operating for five years. This would lead to more support for employees and fewer mistakes being made when producing baked goods. However, with more management, employees might feel less trusted and may move to another business in the bakery industry, such as Cheap Bakes.
Overall, I recommend moving towards a flatter organisational structure. This is because a flatter structure provides employees (particularly at lower levels, such as bakers) with more responsibility and increased motivation. However, the final choice of option depends on whether the bakers and other staff at the business are capable of making important business decisions or whether they need close supervision to complete the job properly. The most important point is whether employees at the bakery business could cope with the additional decision-making responsibility.
Assess
Assess questions (10 marks) require showing excellent knowledge and understanding of the concept given in the question, and then applying it to the case study, focusing on positives and negatives. The points then need to be developed to show the consequence/impact before making a final judgement.
An example of an assess question is:
Question
Assess whether Yanna’s Bikes should open more shops or open an e-commerce store to expand the business.
Yanna’s Bikes could open an e-commerce store. This is creating an online store to sell bikes to customers. One advantage of an e-commerce store is that it will mean that many consumers can now make purchases online for all items, including bikes and other cycling equipment from all over the world. This could lead to the cycling business having a larger target audience, therefore increasing its sales and revenue. Another advantage to Yanna’s Bikes is that customers can now shop for bikes 24/7, so there is now no opening and closing time limits from a physical store. This means that Yanna’s Bikes will be able to gain more sales of cycling equipment because it is more convenient for customers.
However, opening an e-commerce store to sell cycling equipment would cost money and take a lot of time to manage. Yanna’s Bikes would need to employ someone with the correct skills to create the website and to keep track of any sales as well as returns of bikes. Another issue that Yanna’s Bikes would need to consider is the need to have effective distribution channels to ensure that customers receive the bikes they have ordered on time. This can be a large investment and would depend if Yanna’s Bikes could afford to spend such a large amount of money.
Yanna’s Bikes could also open more cycling shops, for example in Manchester, Leeds and Birmingham. An advantage of opening new stores is that it would lead to more potential customers purchasing bikes, cycling clothes and cycling accessories in these large cities, and may therefore increase revenue and the potential to expand further. However, opening more cycling shops would be expensive, and Yanna may not have knowledge of the local areas.
Overall, I recommend opening an e-commerce store. This is because shopping online is becoming increasingly common and many people no longer buy bikes and cycling equipment on the high street. The final choice of option depends on whether Yanna is able to employ staff to manage the online element of the business and set up a distribution network. The most important point is that sales online are increasing all of the time.
Evaluate
Evaluate questions (8 or 12 marks) require giving a balanced answer, looking at the positives and negatives of the concept from the question. This needs to be thoroughly applied to the case study and analysed by giving the consequences/impacts of the point being made.
Examples of evaluate questions include:
- Evaluate whether a bank loan would be an effective source of finance for Dafydd’s Florist.
- Evaluate whether Mate’s Bakery would benefit from a move from being a LTD company to a PLC.
- Evaluate whether promotion is the most effective element of the marketing mix for Sarma’s Café.
An example question and answer:
Question
Evaluate whether promotion is the most effective element of the marketing mix for Sarma’s Café.
As it is a small business, promotion is very important to Sarma’s Café. This is because if the café business doesn’t promote itself effectively, it is likely to miss out on customers to one of the other cafés in the local area. This could lead to the recent increase in demand slowing down and the café losing customers. Therefore, the current expansion plans may not be possible. However, conducting lots of promotion could increase costs for the café, meaning that it could have to increase the prices of its exotic coffee.
It could be argued that promotion is not the most important element of the marketing mix, because the café specialises in exotic coffees sourced from around the world. Therefore, the product could be considered to be the most important element of the marketing mix for the café, especially because it is considering starting to sell food as well. However, promotion is extremely important for a business with a niche unique selling point (USP) in a busy town centre.
Overall, I believe that promotion is not the most effective element of the marketing mix for Sarma’s Café. This is because elements such as product and price are vital in a busy town centre with lots of other cafés. Also, with the business having such a strong USP, product may be the most important element of the marketing mix. Whether promotion is considered to be the most effective element of the marketing mix for Sarma’s Café depends on whether consumers within the local area value the USP of exotic coffees, or whether they simply want any coffee available from a café. The most important point is that Sarma’s Café is a business that thrives on having a USP.