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Last Updated: Wednesday, 18 February, 2004, 13:21 GMT
Travel firm creates 200 jobs
Call centre staff
More than 200 call centre jobs are to be created in Scotland by travel firm Thomas Cook.

The move came the day after British Airways said it planned to close its Glasgow call centre.

Thomas Cook said it intended to take on the new recruits for its call centre at Larbert, near Falkirk, which already employs 300.

Most of the new jobs are for "sales consultants" who take holiday bookings from customers UK-wide.

It is Thomas Cook's second recruitment drive in a matter of months - the firm has taken on 85 new staff since October.

The firm said its staff retention rate was above average for the industry.

Phone bookings down

Sean Ablett, head of the centre, said during the announcement on Wednesday: "This is Thomas Cook's largest call centre and we are growing rapidly as customers become more confident in booking their holidays by phone.

"Our consultants are given comprehensive training over several weeks, and there is great opportunity for promotion."

On Tuesday it was bad news for call centre workers when BA announced the closure of its Glasgow operation.

But the company said that almost 400 jobs would be created at the airline's call centres in Manchester, Newcastle and Belfast.

The BA said the move was in response to the increased number of people making bookings online.

Telephone calls to the airline's five call centres in the UK have fallen by 34% in the last two years, from 13 million to 8.5 million a year.


SEE ALSO:
Airline call centre jobs boost
17 Feb 04  |  Northern Ireland
Deal guarantees call centre jobs
19 Jan 04  |  Scotland
Thus creates 250 call centre jobs
23 Oct 03  |  Scotland
New call centre jobs buck trend
16 Jan 04  |  Scotland


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