Eleven of those killed in the Bali bombing have been identified as British, another twenty Britons are missing and feared dead.

So far only one victim has been flown home, ready for his funeral this Saturday, a fortnight to the day since the catastrophe.

The delays, in identifying the victims and then in repatriating them, have caused deep distress to their families, some of whom think the British government has fallen down on the support it ought to have offered its citizens.

Richard Watson reported.

UNNAMED MAN:
This is horrendous. I have never seen anything like it. It's huge, scary. People are burnt everywhere. There are just people dead, everything. I don't believe what happened here tonight.

RICHARD WATSON:
The terrorist bomb that devastated the main town of Bali has claimed at least 195 lives. 20 British citizens are still missing or presumed dead. Another eleven have been confirmed dead. One of them was Jonathan Ellwood.

Jonathan's body has been returned to Britain, the only one to be re-patriated so far. In John's home village of Aldbury in Hertfordshire they are readying themselves for the funeral. There is profound shock here and a growing sense of anger too. Anger over the failings of the British officials on the ground sent to Bali, who were overwhelmed by the scale of the disaster.

This made this awful situation that much worse. Many families complained and nine days after the bomb, the Government formally apologised in the House.

JACK STRAW:
I am very sorry about the short comings which exacerbated the terrible burden that the families were under

WATSON:
Tony Thompson is one of Britain's leading experts on disaster management. Clapham, Ladbroke Grove, Hatfield. He has been on the scene of all the recent disasters. We travelled with him to meet Jonathan Ellwood�s brother Tobias, who was in Bali in the days after the bomb.

TOBIAS ELLWOOD:
Initially, it was very, very confusing. We were very well looked after by Mark Wilson, the honorary consul out there. But he is not equipped to be dealing with this.

WATSON:
This is the first time that Tobias as spoken about his experience; of trying to cut through the red tape to get to see his brother in Bali.

ELLWOOD:
I wanted to see, to make sure that it was my brother. I had the dental records. I didn't see the reason why I couldn't go there. I was discouraged.

TONY THOMPSON:
You were told you could not go?

ELLWOOD:
That's right. I went with my sister, again it's the volunteers, not the Embassy people, who were able to lead us through the process, to take me to the cooler that my brother's body was in. I unzipped the body bag and it was him.

WATSON:
Four days after Tobias arrived in Bali, BBC News captured his frustration.

ELLWOOD:
We need a Land Rover a Union Jack flag and a man to guide us to help us know what is going on. There are questions, but no answers. When I asked where is the British contingency, we were told that this is an Australian operation. It begged the question how many people need to die, to be injured for a British team to come out here.

WATSON:
When Tobias asked these questions at the makeshift morgue in Bali, he was told there were forensic pathologists from Australia, Pakistan and Holland but not one British expert. Yet our Government were called upon to create a rapid response pathology team six years ago.

In 1996 a formal resolution from Interpol called on governments, including Britain, to "establish disaster victim identification teams, comprising police officers, forensic pathologists, and forensic odontologists or at the very least to appoint liaison officers". 23 countries have done all of this, six years on and Britain has appointed just one liaison officer and we still have no national expert team prepare today be deployed at short notice because the police say it would be unworkable.

A senior police spokesman told us the localised control of forces in this country makes a national squad difficult. After the Bali bomb police liaison officers were sent but Tobias says the first three he met had no experience of disasters.

ELLWOOD:
If the family are going to go all the way to Bali, they are not interested in the hand-holding they want the movers and the shakers, the people that are going to do the practical things to allow you to get the body back.

WATSON:
Tobias Ellwood believes it is time to create a national disaster squad who can be deployed within 24 hours. The team of five or six would comprise experts in forensic pathology, mortuary procedure, body repatriation and communications and logistics with local authorities and the media.

ELLWOOD:
All the hearts are in the right place, but if you somebody from the Foreign Office and the Home Office, who have never worked together, who don't understand each other's procedures, it is difficult to understand what one person needs. That is why it would be great to have a dedicated team of people who already know each other who then can move out to such a location as this.

WATSON:
Does this sound familiar?

THOMPSON:
Yes, we have looked at and rehearsed these issues in the UK. We are ill equipped to deal with the situation abroad. The experience and the expertise is here, the existing arrangements are robust but apply only in the UK.

WATSON:
The Foreign Office has been stung by criticism from families. They have just announced they are bringing forward plans to create expert teams who could be deployed rapidly.

Sue Cooper whose brother was killed by the bomb thinks this is long overdue. She has a more pressing concern, namely the fact her brother's body is still lying in a morgue on the other side of the world.

SUE COOPER:
There is no co-operation or communication between the Balinese or the Foreign Office. We just need to get Paul home. It has been made worse because nothing will be confirmed. We have been told it could be weeks or months before they identify him so we can have him home. We have been told we can go out there on a five-day package and if Paul is not identified by the Balinese we've got to come home without him.

WATSON:
Back in Albury, preparations for the funeral continue. He loved singing and theatre. A family friend practices one of his favourites. Outside Tony Thompson, a veteran of numerous rail disasters draws his conclusions.

THOMPSON:
One of the key lesson to come out of all this is the fact that there is a real need to speed up the process for disaster victim identification and clearly there is an opportunity now for the Government to seize these tragic circumstances and turn them into something positive.

WATSON:
Mourners this Saturday will be left to contemplate a futile death and perhaps consider the hope that in times to come British citizens searching for their loved ones will be better served in their bleakest hour.

JEREMY PAXMAN:
We did ask the Foreign Office for an interview to respond to the points made but we were told no-one was available.

This transcript was produced from the teletext subtitles that are generated live for Newsnight. It has been checked against the programme as broadcast, however Newsnight can accept no responsibility for any factual inaccuracies. We will be happy to correct serious errors.