First snippet

Operator: Go ahead caller, you're through to the police.

Caller: Good morning, I'm outside Prospect Park in Tilehurst Road by the toilets, can you please send a police car? I think a young lady's been shot, she's actually been shot and her friend's been stabbed in the park.

Operator: Right, let's have a look, you stay on the phone for me a moment, all right?

Caller: OK.

Operator: Don't go anywhere.

Caller: No, no, I'm not going to, mate.

Operator: Right, tell me exactly where you think it is?

Caller: Well, the young lady's stood by me, you know where the toilet is in Tilehurst Road?

Operator: Name of the road again, sorry?

Caller: You know, the big roundabout by Liebenrood Road?

Operator: Yeah, which road, sorry, I can't hear?

Caller: On the way to Tilehurst.

Operator: Yeah.

Caller: There's a toilet on the left-hand side.

Operator: Yeah.

Caller: She's, we're stood opposite there.

Second snippet

Operator: OK. And what's the story, what's happened exactly?

Caller: Well, she said she's been shot and she's got a great big bruise on her head and her friend's been stabbed.

Operator: And you've just come across them?

Caller: And I've just... I'm walking to work now.

Girl: (inaudible)

Operator: And she said?

Caller: Don't worry, don't worry, love, don't worry.

Operator: Is she bleeding?

Caller: Yeah, well yeah, there's a great big bruise on her head and there's blood on her face. I think she's going to pass out if you...

Operator: OK, stay on the phone for me, all right?

Caller: Yeah all right.

Operator: Getting an ambulance...

Third snippet

Operator: Right, it's two minutes and we'll be there and the ambulance will be there too, OK?

Caller: Thanks very much, no, that's fine.

Operator: The police car that's coming in is going to bring the ambulance in with them, OK?

Caller: Oh fine, yeah, yeah, yeah.

Operator: Just stay on the line with me.

Caller: Yes, that's (inaudible), I will.

Operator: Thanks.

Caller: They will be with us in two minutes, darling.