Here are some frequently asked questions to help you get the most out of your textual experience.

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Q: What is Live Chat?

A: Live chat is a scheduled event, a cross between e-mail and a radio phone-in, where you have the chance to put your questions to our guest(s) who are joining you live from our studio. It couldn't be simpler!

When you submit a question for the guest(s) it is sent to the production team in the chat studio. The team then make a selection from all the questions that have come in, with the best ones answered by the guest(s).

As the questions are answered the responses appear on your PC screen for you to read. You can then carry on asking questions throughout the chat or, if you prefer, just sit back and watch.

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Q: How do I send a question/comment?

A: Just type your question in the box at the bottom of the screen. e.g "What are Audley's hopes for this year?" Then press the [Enter] or [Return] key on your keyboard. In the Live Chat window, the server will tell you that your question has been sent to the moderators for consideration.

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Q: Why isn't my question getting answered?

A: There could be hundreds of other people joining the event who are also asking questions. In a live chat event, there isn't always time to answer everybody. All the questions that are asked are sent to the production team.

Try and keep your question(s) short and to the point, this will make it easier for the host to pick the most suitable questions from the shortlist.

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Q: Why can't I talk to the other people in the audience?

A: To keep things organised only the Guests and Host(s) are allowed to talk to everyone. If everyone in the audience could chat to each other, chaos would reign! But don't worry. The guest and the team can see your questions even though the other people in the audience can't .. so be good out there ;-)

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Q: What's wrong? Nothing is happening in the chat window!

A: Sometimes after joining the chat you may find that it takes a few seconds, or even a minute or two, for you to see anything. This is because you will only be able to see questions and statements sent after you have joined.

For example, before you enter a live chat we may have announced that the guest is taking a minute long break, or a very long question has been asked which is taking the guest a minute or two to consider before responding. Please be patient.