Switching energy supplier "against my will"

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A businesswoman from Westcliff, who's been automatically switched to British Gas twice, says the UK's energy system must improve. Thousands of customers have seen their provider go bust, and have been moved to another company. But what if you don't like the one you have been moved to? Clare Martin is a mum from Westcliff and has been switched to British Gas twice against her will after two of the providers she was with went under.