Is kindness the key to success in business?

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What does kindness in the workplace look like and does it matter? One person who thinks so is Pinky Lilani. She is the founder and chairman of the Women of the Future Programme, which aims to encourage a culture of kindness among leaders. We also hear from Prof Robin Banerjee from the University of Sussex, who has been working with the BBC to create The Kindness Test. (Image: Warehouse team meeting, Credit: Virojt Changyencham/Getty Images.)