Gap Finders - Charlotte Pearce

Available for over a year

When was the last time you sent someone a handwritten letter? For this Gap Finders interview from the You and Yours team, Winifred Robinson speaks to Charlotte Pearce, who founded a company that does just that. Called Inkpact, it employs a team of freelance writers - who all have nice handwriting - to compose letters from companies to their customers. Charlotte talks about where the idea for this unusual business came from, and how it can compete in an era of AI-driven customer service. PRESENTER: WINIFRED ROBINSON PRODUCER: TOM MOSELEY