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On Call You and Yours, we want to hear your experience of customer service in the age of AI. Encountering a chat bot as the first line of customer service is increasingly common - and new research shows most leading retailers are using them. Has all this tech made your customer service experience better, or worse? Is face to face customer service still a thing? What does good customer service mean for you? Maybe you're a retailer yourself - has your approach to customer service changed? So tell us your customer service and your chat bot experiences - from the amazing to the awful. Email us now - [email protected], and leave a number so we can call you back. And after 11am on Tuesday, you can call us on 03700 100 444. PRESENTER: SHARI VAHL PRODUCER: TOM MOSELEY
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