Owed thousands by your landlord

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The government has promised to bring in "tough new protections" for tenants, with a Renters' Rights Bill announced in the King's Speech in the summer. Meanwhile, the tales of woe from renters keep arriving in our inbox. We hear from a woman who paid an entire year's rent up front for flat - and had to battle unsuccessfully for months trying to get back what she was owed. Also on the programme - would a 'digital passport' showing a product's environmental footprint affect the way you shop? We look back on a mixed summer for the festival season. And we ask the executive director of John Lewis why it's reintroducing its famous 'never knowingly undersold' pledge. PRESENTER: WINIFRED ROBINSON PRODUCER: TOM MOSELEY