Call You and Yours: Good or bad, share your customer service experiences

Available for over a year

Issues with energy bills, problems with your broadband, gripes with your online deliveries, complications with holiday flights, dispute with your auto renewal…most of us, at some point, come to a point that we need someone to help us. So who do we turn to? Customer services. However, it’s been widely reported over the last decade about the declining satisfaction of the standard of customer service that is offered. The latest UK Customer Satisfaction Index shows that satisfaction across the UK is at its lowest level since 2010, it’s falling at the quickest rate on record, and is threatening the nation’s economic recovery. We want to hear about your experiences of dealing with customer service – the good, the bad, and the ugly. Tell us about the positive experiences you had, how did it make you feel, and did it change the way you felt about the organisation who provided it? Also, what’s it like when things go bad, share your frustrations, and how did it get resolved? Email us at [email protected], share your stories, and leave a telephone number where we can contact you. From 11am on Tuesday you can call us on 03700 100 444. Presenter: Shai Vahl Producer: Dave James