Customer Service, Shared Ownership, Postal Delays

Available for over a year

A new report by consumer champions Which? calls out customer service at Virgin Media, British Gas and Scottish Power. We discuss their findings and hear some useful tips on how to navigate AI chat bots. Are charity shops becoming more expensive? With increased competition from second-hand resell platforms, and a decrease I the quality of donations, we look at the future of the charity shops and the role they play. Shared ownership was created to try and help people buy a property without needing as much of a deposit. However, a ministerial report from earlier this year suggests it has not had the desired effect. With solving the housing crisis at the top of the new government’s agenda, will shared ownership play a part in their plans? Citizens Advice found that 7.2 million people experienced postal delays this spring, having a disproportionately large impact on those most vulnerable. With a potential change of ownership on the horizon, what service can we expect from the Royal Mail going forward? PRESENTER: SHARI VAHL PRODUCER: CHARLIE FILMER- COURT