Stolen Loyalty Points, EV Charging and Unexpected Deliveries

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Members of the Nectar loyalty scheme are finding it harder to play their cards right to get money off their shopping. Some have been saving them up only find their points have been wiped. We hear from one listener who tells us how much it cost her family. We’re posting less than half the amount of letters than we used to. So why are the ones we’re expecting taking longer to arrive? Listeners tell us that aside from parcels they’ve had no post for more than a week. Royal Mail acknowledges the problem but says solving it means embracing Ofcom’s suggestion to reduce its deliveries. Could it work? We find out how things have got to this point with analysis from its former director of strategy. Every motorway service station in England should have at least six rapid or ultra-rapid electric car chargers by now. That was a government target. New data from the RAC reveals that only four in ten do. The lack of public charge points is causing stress and anxiety for some electric car owners who say it can take longer to drive long distances than catch multiple trains. We explore one potential solution. Finally, imagine you’ve bought the most stylish jacket on Vinted but when you pick up the parcel from an InPost locker, it contains a bag of fake cobwebs someone else ordered for Halloween. Mix ups like these aren’t rare. 28,000 people have joined Facebook groups attempting to track down their parcels and reunite their unexpected deliveries with their rightful owners. We go through the various options you’ve got if you’ve something you weren’t expecting. Presenter: Felicity Hannah Producer: Julian Paszkiewicz