Stairlift Breakdown; Banking Protocol; Fair Tips

Available for over a year

Stairlifts are a lifeline to those who rely on them, so what happens when they break down? Peter White hears how Sally Fisher was stuck for five days in the upstairs of her house waiting for her Stannah Stairlift to be repaired. The Managing Director of Stannah Stairlifts, Alastair Stannah, says he's sorry and promises to review practices at the firm. How an investigation led by You and Yours fraud expert Shari Vahl not only led to a refund of over half a million pounds to a man in his eighties who'd been scammed, but has also led to new fraud training for the bank staff involved. The long-running issue of tipping in bars and restaurants and whether the tip you leave actually goes to the person you left it for. Has a new system helped matters or made it even worse? Dave Turnbull of Unite and Kate Nicholls from UK Hospitality discuss. Producer: Catherine Earlam Presenter: Peter White