Caravaners denied refunds on fees

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Electricity and gas bills will rise in April by an average £96 a year - an increase of 9 per cent at a time when inflation is less than 1 per cent. Ellen Fraser, energy specialist at Baringa Partners explains why. Static caravan owners are paying £5000 a year or more in holiday park fees. But they have been unable to visit them during the lockdowns and say that they have been denied refunds on their annual bills. Paul Lewis talks to Gary Rycroft, a partner with solicitors Joseph A Jones and Ros Pritchard, Director General of the British Holiday & Home Parks Association. Barclays bank is refusing to refund the costs incurred by a listener after it wrongly told her it had not sold her a payment protection insurance policy (PPI). We hear from Alex Neil, Chief Executive of the consumer complaints website, Resolver. And Paul asks if firms that sell solutions to people in debt are more concerned about generating fee income than helping their customers. Sara Williams, who founded the debt advice website Debt Camel, talks through the issues. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Darin Graham and Sowda Ali Producer: Ben Carter Editor: Rosamund Jones