Visa card payment problems

Available for over a year

How did the problem with payments via the Visa system happen and what can affected customers do? Guests: Chris Skinner, banking analyst and chairman of the Financial Services Club, and Guy Anker, deputy editor of MoneySavingExpert.com Will the regulator crack down on high-cost credit? Christopher Woolard from the Financial Conduct Authority discusses their newly-released review and consultation papers on overdrafts and expensive borrowing. Debt advisor Sara Williams, who runs the Debt Camel website, shares her views on the findings. Ofgem has published an open letter to energy suppliers covering the smart meter rollout. The government expects every home to have been offered one by 2020 -but it's not compulsory to accept it. Is is possible for the industry to meet the deadline? Paul talks to Rob Salter-Church from Ofgem. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Hugh Levinson.