Ombudsman reform, Furniture, Baby equipment

Available for over a year

You and Yours looks at a new controversial report calling for reform of the ombudsman system. The report from Moneysaving Expert and MPs in the All Party Parliamentary Group on Consumer Protection says too many companies are ignoring rulings. Researchers asked 1,409 people who'd gone to an ombudsman with a complaint if they'd to it again. Just over half said they wouldn't deal with the Ombudsman again because it takes too long. But those working in the ombudsman system say some of the criticisms aren't fair and don't give the full picture. We speak to Yvonne Forvague, chair of the All Party Parliamentary Group on Consumer Protection. We also hear from Donal Galligan, Director of the Ombudsman Association. We investigate a furniture company that's been selling its customers bespoke furniture online through platforms like eBay and Facebook. But some customers are telling us they've spent hundreds of pounds but not received their goods. National Trading standards explain what rights consumers have and what more social media and e-commerce sites should be doing to shut down rogue practices sooner. We hear from the first-time dad whose attempts at making parenthood more affordable have gone viral. Mark Hoyle from Nottingham has set up Lad Baby - a YouTube channel documenting his journey from lad to dad. He speaks to our presenter about how he's built a following of more than one million people on social media. Presenter: Winifred Robinson Producer: Tara Holmes.