Holiday refunds, Needy marketing emails, Court closures

Available for over a year

We investigate the case of the You and Yours listener who fractured her hip just after she booked her holiday and is housebound. We hear how she's not able to get the refund she is due because the travel agent is insisting that she visit the high street shop where she bought the holiday. What are your rights to a refund in this case and what would've happened if she'd bought the holiday online from the same company? The government's announced that eighty six courts and tribunals across England and Wales are to close over the next two years with the aim of cutting costs and modernising the system. Campaigners say that many people, especially in rural areas, will face far longer and costlier journeys to their next nearest court. More 25 to 34 year olds are living with their parents than any time in the past 20 years, according to official figures this week. What's driving them to it, how does it work out and what's the problem with enduring less-than-ideal circumstances for a few years until you can afford to buy? Didn't young people always do that?