Black Friday, Deprivation of liberty safeguards, Overbooked flights

Available for over a year

You & Yours has learned that some families of people with dementia, who die in care homes, are waiting weeks or even months for a burial, because of the rules affecting Deprivation of Liberty Safeguards. These "DOLS" are intended to make sure that people are looked after in a way that does not overly restrict their freedom. But the law requires that an inquest is carried out, even when the cause of death is clear, and that has led to some lengthy and upsetting delays. Black Friday is a shopping tradition in the United States and in the last few years it has become big in Britain too. It's a day at the end of November when high street stores kick-start the Christmas shopping season with a special day of discounts. Last year, some shoppers grabbed real bargains. But others had to face huge crowds and the police were called to several supermarkets when things got out of hand. But what is in it for the retailers? This year Asda and Jigsaw have said that they are opting out altogether and the police have warned the big stores that they must be sure to have enough staff and security ready to cope with the increased number of shoppers. We know that airlines routinely overbook flights, selling more seats than they actually have on the plane. They do it because usually not everyone turns up to fly at the time they booked, and airlines like to fill all their seats. But what if it is a really special journey and you want to be sure everything goes smoothly? We hear from a You & Yours listener whose "once in a lifetime" holiday with her elderly mother ended in disappointment when they were turned away at the airport. Producer: Jonathan Hallewell Presenter: Winifred Robinson.