Cold calling, Preventing fraud, Consumer Rights Act, New rules for landlords

Available for over a year

After a firm is handed a record fine for making millions of nuisance calls we'll be examining the rules that companies are supposed to follow when making cold calls, and how they're contravening them. Why thousands of people suffering hearing loss in North Staffordshire could be denied a hearing aid? Only one in a hundred fraud crimes reported leads to an investigation. Would the banks be better placed to protect people than the police, and if so what can they do? The Consumer Rights Act, which comes into force this Thursday promises to be the biggest shake up of consumer law for a generation - what will it do for you? We'll be explaining new rules to protect people living in private rented accommodation.