Lost phone pictures, Netflix, The Charity Line

Available for over a year

How were insurance companies able to influence the outcomes of investigations into historic child abuse? The MP Ann Clywd has been raising the issue in Parliament, and we talk to the abuse lawyer Kim Harrison about how firms can still make claims difficult for victims of scandals such as the North Wales Bryn Estyn Children's Home. And if you lost your phone would you lose years of irreplaceable pictures? We've cautionary tales from parents who have failed to back up their phones - and lost precious memories like first steps in the process. Also, we've an investigation into the premium rate directory enquiries line, which customers believed donated some of its revenues to Red Cross and Barnados - but hadn't donated any money to them for three years. And Netflix password sharing - a lot of people do it, but does the TV streaming company actually care?