Tesco Kitchens, Gold, How to Complain

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Confusion over who is responsible for warranty claims at Tesco's collapsed bathroom & Kitchen business. The 21st century California Gold rush. The telecoms regulator Ofcom says there are reasonable grounds to believe a telecommunications company misled its customers. Trapped in customer services hell? How to take your complaint to the top. The growth in trendy niche magazines On the beat with London's anti pickpocket unit. The European Court Justice general Court is appearing before itself for failing to deal with its caseload effectively.