Misdirected Payments

Available for over a year

570 million (and counting) UK online banking transactions have been made already this year - as more and more people switch from banking at branches and paying with cheques and cash. That puts the onus on customers to administer their own money transfers and as we've found in recent weeks - making a mistake can be expensive and time-consuming for them to have put right. Although there's a Code of Practice for dealing with cases of "misdirected" payments - the industry has already acknowledged it needs updating and reinforcing. Today the Nationwide tells us that a simple change in its customers terms and conditions allows it to deal swiftly with "misdirected" transactions. HSBC and First Direct customers will soon be covered by similar conditions. The second phase of the Government's Help to Buy scheme is a year old this week - reporter Hannah Moore has been to Yorkshire to assess the impact of the scheme designed to help people on to the property ladder. While Leeds is regarded as the capital of Help to Buy - more than 200 properties have been bought under the scheme - in nearby York, where homes are more expensive, the impact has been less marked. A series of new tax proposals have been announced in the latest round of party conferences with promises of changes to income tax and talk of a new mansion tax. We assess the proposals with Paul Johnson, director of the Institute for Fiscal Studies. And we ask the organisation which represents the payday loan industry what it makes of regulatory action designed to clamp down on the worst aspects of this controversial lending industry. Presenter:Paul Lewis Producer:Helen Grady Reporter:Hannah Moore.