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The Energy Secretary, Ed Davey, talks about the potential of collective switching. More listeners have contacted You & Yours about problems with their student grant or loan being withdrawn part way through a degree course. Readers of Good Housekeeping have taken part in a consumer test of sex toys for women. The Property Ombudsman explains an increase in complaints, and why letting agents in England will have to sign up to a redress service. Listener David Betts is trying to get a refund from his energy company because his account is in credit by hundreds of pounds. And many people have accidentally used websites that charge a fee for filling out official forms such as passport and driving licence applications. Google is trying out a solution. Presenter: Winifred Robinson Producer: Joel Moors.