Charging your energy company a late payment fee

Available for over a year

Steve Clark was angry that his energy company didn't repay the credit on his account when he switched. So he sent them a late payment notice and a £50 charge. The company paid up, but will it do the same for everyone? Why banks use automated messages to tell you there's been fraudulent activity on your account. Plus, we look at the enduring popularity of cookbooks with Simon Hopkinson.