Episode details
Available for over a year
Julian Worricker is joined by Michael Roberts, the head of the Association of Train Operating Companies, who explains the increases in rail fares, some of which look set to rise by up to 13 percent. We hear about two men who have been jailed for fraud, after they charged five local authorities more than a million pounds for care services they never delivered. And we revisit condensing boilers, which are once again causing problems for our listeners. A management company, which runs 50 GP surgeries, has been piloting a scheme which passes calls from the surgery to a call centre after three rings. We hear whether this pilot has been a success. And we discuss the merits of online reviews on internet shopping sites - a healthy exchange of opinions or a vicious, slanging, free for all?
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