Making hospital accessible 'not rocket science'

Sarah told BBC CWR's Rosie Eaton meals and medication had been left by her bedside at George Eliot Hospital in Nuneaton without her being told. Dexter says hospital staff at University Hospital in Coventry refused to send him medical information in an accessible format.

A spokesperson for UHCW NHS Trust said 'We are committed to ensuring reasonable adjustments are made to provide equitable access for all patients. The Trust made every effort to resolve the concerns raised and, where appropriate, offer alternative methods of communication'.

George Eliot Hospital said 'We are very sorry to hear that the patient’s experience was not in line with the high standards which we hold ourselves to. We expect all our staff to provide appropriate support to patients with sight issues, or any disability, while under our care and we will review the training and support our staff are provided with'.