How to make a complaint

With lots of businesses shutting down their lines of enquiry and replacing them with chatbots, automated phone lines and FAQ web pages, it's becoming increasingly hard to get in touch with customer service. Matt Allwright is giving us a masterclass in how to complain, including the websites that will help you find the correct email addresses to complain to, and why pressing zero on a phone menu can help get you through to a real person.

To watch this with subtitles, go to BBC iPlayer and watch Morning Live from 23/02/24.