Fighting for your consumer rights

Trevor paid £50 for a three metre pop up gazebo so he could enjoy a cup of tea in the back garden. Since last summer it’s been stored in his loft but last week he took it out again for the summer season. He tried popping it up and was shocked when three of the tubular steel arms snapped in half. The company say it’s out of warranty and won’t help…Tim has the latest.

Gary's Mum was unwell and so added his name to her bank account so he could withdraw money on her behalf. More recently a series of strokes have left her unable to talk. Gary needs to take full control of her finances. The trouble is, her bank has been taken over by another company and had been refusing him access…JVS is on the case and has some positive news.