When is a suitcase not a suitcase?

Listener Joanna got in touch when her luggage was damaged. She had booked a courier service rather than taking it with her on a flight between university and home. But, when she asked for compensation she was told her suitcase was considered to be “packaging” and isn’t covered for damage. Joanna asks Consumer Council expert Michael Legge what her rights are in this situation?
Northern Ireland’s Chief Electoral Officer Virginia McVea guides us through what we need to register to vote, what you’ll need at the polling station and what to do if you test positive for Covid on polling day. We also discuss accessible voting with the RNIB.
Over four decades, Co-Ownership has helped thousands of first time buyers get on the property ladder. Glynis Hobson explains how a new scheme will help people aged over 55 who want to move home.