Episode 20

Angela Rippon, Gloria Hunniford and Julia Somerville investigate why the terms and conditions we sign up to every day are so long-winded and complicated, with an experiment to test how long it takes to read them from start to finish.

Plus, a couple who paid a lot more than they bargained for when booking concert tickets online, the winners and losers in a revolutionary pensions shake-up, and a retirement flat that cost one family thousands of pounds in charges they could not get out of - but they do not feel they should have had to pay.