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Episode 8

Episode 8 of 20

Consumer series. The team investigate cases where viewers say they haven't had what they paid for, and how social media is transforming the speed and success of complaints.

The team investigate cases where viewers say they haven't had what they paid for - and reveal how social media is transforming the speed and success of getting a complaint resolved.

Also, the online florists who don't always deliver what they promised, and why their stock might never have been near a traditional flower shop. Plus, a birthday party ruined when the company booked for some serious pampering didn't show up, a cold call that had disastrous - and costly - consequences, and more problems solved at the Rip Off Britain Pop-Up shop.

45 minutes

Credits

RoleContributor
PresenterGloria Hunniford
PresenterAngela Rippon
PresenterJulia Somerville
Series ProducerChris Walker
Executive ProducerRob Unsworth
Executive ProducerCarla-Maria Lawson

Broadcast